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Home > Shipping policy

Shipping policy

BuyiParts Shipping Policy

Thank you for choosing BuyiParts for your charger and charging cable needs. This Shipping Policy outlines the shipping options and delivery terms for customers in Hong Kong, Taiwan, and mainland China. Please read this policy carefully to understand the shipping methods, processing times, and return shipping procedures.

1. Free Shipping within Hong Kong and Taiwan

1.1 Eligibility: We offer free delivery to customers in Hong Kong and Taiwan for orders weighing up to 1kg.

1.2 Shipping Method: For eligible orders, we use China Post for free shipping within Hong Kong and Taiwan.

2. Free Shipping within Mainland China

2.1 Eligibility: We offer free delivery to customers in mainland China for orders weighing up to 2kg.

2.2 Shipping Method: For eligible orders, we use China Post for free shipping within mainland China.

3. Order Processing Time

3.1 Processing Time: Our team strives to process and ship all orders promptly. The processing time for orders is 1-3 business days, starting from the time your order is placed and payment is confirmed.

4. Return Shipping Policy

4.1 Buyer Responsibility: If the return is due to the buyer's change of will or any reason not related to the product's quality defects, the buyer will be responsible for the return shipping cost. The buyer must ensure that the item is returned in its original condition without any damage.

4.2 Quality Defects: If the return is necessary due to quality defects in the product itself, we will handle the return process for the buyer, and we will cover the transportation cost.

5. Shipment Tracking and Updates

5.1 Shipment Tracking: For all shipped orders, we will provide a tracking number that can be used to track the shipment's status. You will receive an email with the tracking information once your order is shipped.

5.2 Order Updates: Throughout the shipment process, we will keep you informed about the status of your order, including any delays or exceptions that may occur.

6. Shipment Delays and Exceptions

6.1 Unexpected Delays: While we do our best to deliver orders within the estimated timeframes, unforeseen circumstances may cause shipment delays. These may include customs clearance delays, transportation disruptions, natural disasters, and other events beyond our control.

6.2 Non-Delivery: In rare cases where a shipment is returned to us due to incorrect address information provided by the buyer or if the buyer fails to receive the package, we will contact the buyer to arrange for re-shipment. Additional shipping fees may apply in such cases.

7. Additional Shipping Options

7.1 Expedited Shipping: If you require faster delivery or if your order exceeds the weight limit for free shipping, we offer expedited shipping options with additional shipping fees. Please contact our customer support team for more information about expedited shipping and associated costs.